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Razor Tracking Privacy Policy 

Last Updated: March 12, 2024 

Purpose 

The purpose of the Razor Tracking, Inc. Privacy Policy (“Policy”) is to notify users of Razor Tracking, Inc.’s (“Razor Tracking”) practices regarding the collection, use, sharing, choices, security, and correction options around information collected or maintained about them. This Policy describes the types of information we collect from you through your access and use of our websites located at razortracking.com and razortracking.net, access and use of our mobile applications that are available via the Apple App Store and the Google Play Store, and when you interact with us, or communicate with us (collectively, our “Services”), This Policy also describes how we share the information and certain rights and options you have regarding your information. 

Please read this Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle personal information.  If you do not agree with this Policy, please do not use the Services or provide us with your information.   

While we always aim to provide complete and transparent information about how we process your personal information, we reserve the right to amend or update this Policy from time to time or to create additional policies in order to accurately reflect changed circumstances or new legal requirements.  As a result, it is important that you read this Policy closely so that you are fully aware of how and why we are using your personal information.  

To assist us in ensuring that we can provide the most accurate information possible, we ask that you check this Policy for updates. We also ask that where we have an ongoing relationship with you and any of the data you have provided becomes no longer accurate that you keep us informed of this so we can amend our records accordingly. 

Information We May Collect or Receive About You 

Personal Information 

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual or household. The types of personal information we collect include the following categories. 

  • Contact information – first name, last name, email address (personal or business), mailing address (personal or business), billing address (personal or business), telephone number (personal or business), and employer and employment details.  
  • Account information – if you register to use our Services, your username, account password, account number, and other information that we may request or that you may provide relating to your account.  
  • Transactional information – details about your, or your company’s, transactions with us, including method of payment, payments received, payment details, transaction history, and other information relating to the services purchased by you or your company. 
  • Financial information – if you are required to pay for use of our Services, your payment card or bank account, and billing information.  
  • Marketing information – details regarding informational and promotional materials you may have requested or received from us, the services in which you are interested, your receipt of promotional communications, and information on your marketing or communication preferences. 
  • In-app communication information – copies of communications and inquiries you transmit or submit via our Services to other users, including through email, telephone call, video call, chat, and similar features available in our Services.  
  • GPS and similar user data – we collect and store information that is generated via your use of the Services and any related tablets or devices, including vehicle details, user details, location information, and client information. 
  • Customer support information – details of any communications or inquiries you submit to us, including technical or customer support requests, through email, calls, our software applications, or other features available in our Services.  
  • Device and usage information – details regarding how and when you use our Services, including the device used to connect to our Services, your IP address and device identifier, the frequency and duration of your usage, the pages you view, what websites or search terms referred you to our Services, and information about your interaction with our Services. 

We collect this information when you access, use, or navigate our Services, fill in forms on our Services, request information via our Services, communicate with us or another user (including by phone, email, chat, or otherwise), interact with any chatbot or similar features available in our Services, visit or engage with our social media pages, participate in surveys or sponsored activities, or otherwise provide us with personal information. 

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.” 

Automatically Collected Usage and Device Information 

Like most website and mobile application operators, we use various technologies to automatically collect the following types of information about you: 

  • Cookies.  Cookies are small text files that a website transfers to a visitor’s device for recordkeeping purposes.  We use cookies to personalize visitors’ experiences on our Services, provide content that we believe may be of interest, track visitor trends and patterns, engage in marketing and advertising, and otherwise analyze our Services traffic.   For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.  Please note that if cookies are disabled, you may not be able to enjoy certain features of our Services. 
  • Log Files and Device Identifiers.  We use log files to track actions occurring on the website and mobile application and collect data about visitors, including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers. This information is used for security purposes and to detect and prevent fraud.  
  • Pixels, tags, and web beacons. Razor Tracking’s website may also use “pixels,” “tags,” or “web beacons.” These technologies are small pieces of code that run when a website/application page or email is loaded. They are used to monitor the behavior of the visitor or email recipient—such as what icons were clicked or whether links in an email were opened—and gather analytics.  For example, when you open the Razor Tracking homepage, a pixel may run and generate information based on the visit, and then this information is processed by us or our vendors. Pixels work in conjunction with cookies to let us know what portions of our website are of interest to you and to help us provide you with tailored information from our website. If you turn off cookies, the pixels, tags, and web beacons we use may still detect certain information about your interaction with our website and disregard any cookie-prohibitive markers or signals. Note, the vendors that supply us these pixels, tags, web beacons, cookies, or similar tracking technologies collect your personal information instantaneously and simultaneous to our collection of such information and they may use the information for their own purposes. 
  • ​​​Analytics.  Our Services may also use third-party analytics tools, such as Google Analytics.  You can find more information about how data is collected and processed in connection with the Google Analytics service here.  You can also read Google’s privacy policy here. 

The information collected through these technologies may be combined with personal information. We may share information about your use of our Services with our advertising and analytics partners, who may combine it with other information that you previously provided to them. 

Information from Other Sources 

We may obtain both personal and non-personal information about you from affiliates, business partners, vendors, contractors, suppliers, and other third parties and add it to other information we have collected. For example, we may receive information about you from your employer who has subscribed to our Services when they create your user profile. We, and the third parties we engage, may combine information we collect from you over time, and across the Services, with information obtained from other sources.  This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you. 

Information from Social Media 

If you interact with us on any social media platform: (i) depending on your social media privacy settings, the personal information that you submit on the social media platform may be read, collected, or used by us as described in this Policy, and (ii) where we respond to any interaction with you on social media, your account name/handle may be viewable by any and all members or users of our social media accounts.  Social media platforms operate independently from us and we are not responsible for the personal information that you choose to submit or link on any social media platform.  We encourage you to review the privacy policies and settings of any social media platform with which you interact to help you understand their privacy practices. 

How We Use Information 

We (or the service providers acting on our behalf) may use the information we collect from users when they register, make a purchase, use the product, install, and use the purchased devices, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features, or as otherwise collected in the manner described above, for the following purposes:  

  • Negotiating, entering into, and managing our business relationship and agreements with our organizational partners and customers, including providing our products and services to and processing payments from our organizational partners and customers.   
  • To allow us to better service users in responding to customer service requests. 
  • Sending you promotional or informational communications and solicitations, tracking your marketing preferences, and for our internal marketing purposes. 
  • Managing customer service issues, including issues relating to the performance of our Services and customer feedback. 
  • To quickly process user transactions. 
    To follow up with them after correspondence (live chat, email, or phone inquiries) 
  • Product design and improvement. 
  • Internal research and development. 
  • Process improvements. 
  • Preventing and detecting fraud, financial crime, hacking activities, security breaches, and other unlawful activities in connection with the Services or the purchase or use of our Services. 
  • Enforcing our agreements with you or our organizational partners and customers, complying with our legal or regulatory obligations, and defending or advancing legal claims. 
  • Notifying you about changes to our Services, our Terms of Service, or material changes to this Policy. 
  • Providing you with surveys or otherwise soliciting feedback from you. 
  • Performing other functions as otherwise described to you at the time of collection or to which you otherwise consent. 

We may send you direct marketing communications from time to time including news, updates, offers, and other announcements relating to our services and business. We will only send marketing messages where the law allows us to do so and, in the event that you no longer wish to receive marketing communications from us, then you can always unsubscribe using the option provided in the communication you have received (e.g., in the footer of the email) or by contacting us using the information below. 

How We Protect User Information 

We use appropriate administrative, technical, and physical measures to protect your personal information from loss, theft, and unauthorized use, disclosure, or modification.  Please be aware that no data transmission over the Internet is 100% secure.  While we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us and you do so at your own risk. 

Data Retention 

All personal information that we collect from users may be retained for a period after our relationship ends. This is true whether the user only explored obtaining services from us and either rejected or did not accept an offer to provide services, whether a user obtained services from us and later terminated those services, or whether a user obtained services from us, and the term of those services was fulfilled. In each case, we will retain all personal information in a manner that is informed by our legal requirements and obligations, as may be necessary to enforce our agreements or exercise our rights, or as may be necessary to continue to perform the purpose for which the information was collected.  

Third-party Disclosure  

When the information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or disclose it to third parties, to the extent permitted by applicable law. 

We may disclose your personal information to the following types of third parties:  

  • Service providers we use to facilitate our business operations and administer our Services. These third parties have access to your personal information only to perform specific tasks on our behalf. For example, our service providers include (i) IT and system administration providers, (ii) data storage providers, and (iii) vendors to facilitate payments and payment processing. We may also share your information with our third-party vendors whose technologies we leverage to provide certain features in the Services. Note, the technology vendors we use to make the Services available to you via the internet or a mobile application may collect your personal information, on our behalf, instantaneously and simultaneously with us collecting the same information.  
  • If authorized users interact with the Services in an employee or personnel role of our customers, we will share information about the business and relevant customers with such personnel and vice versa.  
  • Marketing and advertising vendors that may assist with hosting information relating to customers and business partners and potential customers or business partners, marketing automation, advertisement placement and targeting, and marketing campaigns and communications. 
  • Analytics vendors in order to understand our Services traffic and usage patterns, optimize our Services, and identify potential new customers or users. 
  • Regulatory and governmental authorities, law enforcement agencies, and courts, as necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights. 
  • Our professional advisors, such as lawyers, accountants, and other similar advisors.  
  • Buyers or other successors prior to or in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, where the information is among the assets being transferred. 
  • Other parties for any purpose we disclose at the time you provide the information. 

Third-Party Links 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

Your Choices Regarding Your Information 

We respect your right to make choices about the ways we collect, use, and disclose your information.  We try to offer you meaningful choices regarding your personal information.  Some choices you have regarding personal information include the following. 

  • Marketing Emails – As required by applicable laws, you can opt-out of receiving promotional emails from us by clicking the “opt out,” “unsubscribe,” or similar link in any such promotional emails and following the instructions provided.  
  • Cookies – Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies.  Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same.  Please note that if you disable or delete cookies, you may not be able to access or use certain features of the Services. Also, disabling or deleting cookies may not affect the functionality of web beacons, gifs, and pixels.  
  • Google Analytics – As discussed above, we use Google Analytics in connection with the Services.  If you would like to refrain from having your data collected by Google Analytics, Google has developed an opt-out browser that you can use.  You can find more information on how Google uses information it collects here. 
  • Declining to Provide Information – You can choose not to provide us with information we may request through our Services, but that may result in you being unable to use certain features of our Services, request information about our services, or initiate other transactions with us.  

In addition to the above, you may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information. 

California Residents 

California Civil Code § 1798.83 further permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us at the information below.  

Nevada Residents 

Under Nevada law, Nevada “consumers” may request that “operators” of internet sites and online services refrain from the “sale” of their “covered information” to third parties (as such terms are defined under Nevada law).  “Covered information” includes first and last name, address, email address, and phone number, or an identifier that allows a specific person to be contacted either physically or online.  As discussed above, we share your information with certain third parties that we believe can provide you with offers and promotions for products and service of interest to you and in the other ways described above.  We do not believe that our sharing in this regard would qualify as a sale under Nevada law. 

Do Not Track Signals 

Razor Tracking honors Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

Children’s Online Privacy  

The Services are general audience services. Razor Tracking does not specifically market to children under the age of thirteen (13). If you believe we have obtained a child’s information, please contact us at the information below and we will take steps to delete such information.  

Unsubscribe 

Razor Tracking provides users the opportunity to opt out of having personally identifiable information used for Marketing Messages by emailing to 

support@razortracking.com at any time. In any such email, please provide the user’s name, email address, phone number, physical address, business name, and domain with “Marketing Messages Opt-Out” in the subject line, so that we can properly identify a user and process an opt-out request.  

Changes To This Privacy Policy 

Our Privacy Policy may change from time to time. If we decide to change our privacy policy, we will post these changes to this privacy statement on www.razortracking.com and other places we deem appropriate, so users are aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. We reserve the right to modify this privacy statement at any time, so users are encouraged to review it frequently. The continued use of the site after such changes have been posted indicates user consent and acceptance of such changes. 

Contacting Razor Tracking 

 If there are any questions regarding this privacy policy, users may contact Razor Tracking using the information below. 

www.razortracking.com 
5625 51st Ave S 
Fargo, ND 58104 
United States 
Email: support@razortracking.com 
Phone: (833) 467-2967