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Frequently Asked Questions About Razor Tracking

Razor Tracking's fleet tracking & management platform is the best option to streamline your operation, increase efficiency, and maximize profits.

Razor Tracking works with these users and organization types: Small Businesses, Mid- Size Businesses, Enterprise, Construction, Agriculture, Public Works, Utilities, and Government operations.

Razor Tracking supports these languages: English.

Razor Tracking supports both imperial and metric measurements.

Razor Tracking offers support via business hours, and online.

Razor Tracking integrates with: Google Maps, Bureau of Land Management (BLM), National Oceanic and Atmospheric Administration (NOAA), Verizon, AT&T, GeoForce, Appareo, Suntech, Pacific Track, Raven Industries, Raven Slingshot, AdVantage, CropZilla, Descartes MacroPoint, Drive ELD, WEX and more!

Yes, Razor Tracking has a mobile app for Android, iPhone, and iPad.

Admin: has full access to all functions of the Fleet Tracking account.

Manager: has access from Fleet Tracking to Raven Devices Info under Administration.

User: has access to Fleet Tracking and Reporting only.

Maintenance/Mechanic: has access to Vehicle Maintenance under Reporting and Maintenance Setup under Management but does not have access to the vehicle map.

Maintenance/Mechanic + Maps: has access to Vehicle Maintenance under Reporting and Maintenance Setup under Management and to the vehicle map.

Viewer: has access to Fleet Tracking only.

API: has access to functions granted through the API agreement.

PIN User: can use the mobile app only to log into a specific vehicle.

Yes, Razor Tracking has an API.

Yes! Raven equipment, like field hubs, field computers, RS1 systems, and Slingshot devices are currently available in the Razor Tracking operations platform. You do need to “turn on” this feature through the Marketplace.

Yes you can! Razor Tracking is happy to offer a free 6-month seasonal suspension.

You are allowed to suspend your device(s) for up to 6 months, 1x per calendar year.

**You will need to contact the Support Team when you want to undo the suspension of your equipment.**

If you do not see the benefits of our software in your operation within 60 days, Razor Tracking offers a money-back guarantee on all new units purchased.*

*Offer for new clients only. Units must be returned within 30 days notice of termination of service. All units purchased must be returned in new, or like-new condition. Units must include all wiring harnesses, antennas, or additional hardware. Once all units are returned to our facility, you will receive a credit. After 60 days all sales are final.

Razor Tracking offers free training and support included with purchase.

We are sorry to hear that your equipment is not working correctly. Please see some of our quick troubleshooting tips in this FAQ for some guidance. You can also contact our Support Team for email assistance. They will get back to you within 24 hours. We will do what we can to get you up and running as soon as possible!
Select the vehicle icon on the map to verify the Last Reported Date and Time. You can also run a “Current Fleet Status” report to see when the vehicle last reported its location to the Fleet Tracking website. Also, check the LED lights on the Tracking hardware to make sure the green and orange LEDs are solid. If they are blinking or never stay solid, please call our Support Team at (833) 467-2967.

Populating every reported address may take some time depending on the vehicle travel history and the time you generated the report. Please be patient while all the vehicle address points are calculated and then try re-running the report.

You do! Raven Industries and its technology partners are committed to upholding the highest standards of data protection. We value your relationship and believe in protecting your privacy.

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